Privacy & Data Policy

Privacy Policy

This Privacy Policy explains how KRYA handles information across the Vegyanic website, the KRYA Sales mobile app, and the KRYA web-based operating platform used by real estate teams for lead capture, project operations, communication, bookings, payments, and customer workflows.

Information We Collect

KRYA is designed for real estate teams that manage leads, inventory, bookings, payments, project operations, and customer communication. Depending on how you use the Vegyanic website, the KRYA Sales mobile app, or the KRYA operating platform, we may process business and personal information needed to provide those workflows.

Website inquiry data such as name, organization name, email address, mobile number, city, project count, and product interest submitted through the Vegyanic contact and demo forms.
Account, onboarding, and workspace details such as name, business name, role, email address, mobile number, login credentials, OTP verification details, and organization-owner setup information.
Lead, customer, and buyer details such as contact information, budgets, property requirements, site-visit plans, assignment history, notes, and sales follow-up activity.
Booking and finance data such as unit selections, booking records, payment schedules, UTR or cheque references, invoices, pending or received payment status, and proof uploads.
Documents and media that your team uploads, including customer documents, address proof, Aadhaar, PAN, photographs, agreements, screenshots, layout files, and project documents.
Project, inventory, and public-share data such as project setup records, unit availability, layout or map files, site locations, and data submitted through public portfolio share links.
Communication and telephony records such as WhatsApp conversations, messaging preferences, telephony events, call metadata, recordings if enabled by your organization, notification logs, and support interactions.
Technical and device data such as browser information, device identifiers, IP address, push-notification tokens, system activity logs, and diagnostics required for service delivery and security.

How We Use Information

To receive and respond to website demo requests, contact requests, and product-interest submissions.
To create and manage user accounts, verify onboarding and OTP flows, authenticate access, and maintain organization workspaces.
To operate CRM, inventory, booking, payment, communication, reporting, layout, and project workflows inside KRYA.
To enable customer communication features such as WhatsApp messaging, telephony workflows, incoming call handling, public share links, and operational notifications.
To support site visits, document handling, buyer KYC collection, payment proof review, layout visibility, compliance checks, and operational audit trails.
To protect the platform, investigate misuse, maintain logs, troubleshoot issues, and improve reliability and product experience.
To comply with legal obligations, contractual requirements, and lawful requests from regulators or authorities.

Public Forms And Shared Links

Some KRYA workflows allow organizations to publish project or portfolio share links and receive lead submissions from public users. When a visitor submits information through those pages or through the Vegyanic website contact forms, we process that information to deliver it to the relevant KRYA workspace, support follow-up, and maintain an activity record.

Mobile App Permissions And Device Access

The KRYA Sales mobile app may request device permissions only when those features are used by your organization or enabled by you. The current mobile implementation includes telephony, notification, document upload, biometric unlock, and site-visit-related flows.

Camera access for capturing customer documents, property images, and workflow evidence.
Photo library or file access for selecting and uploading stored documents or media.
Microphone access for in-app calling, TeleCMI workflows, and real-time telephony sessions.
Notification access so incoming calls, alerts, OTP or service notifications, and operational updates can reach your device.
Location access for site-visit and location-based property workflows when you choose to use them.
Biometric access such as Face ID or fingerprint unlock for secure app access on supported devices.

Data Retention

We retain information for as long as needed to provide KRYA, maintain customer records, support audit and compliance needs, resolve disputes, enforce agreements, and meet legal obligations. Retention periods can vary based on the type of record, the customer's configuration, and applicable law.

Security

We use reasonable administrative, technical, and organizational measures to protect information against unauthorized access, loss, misuse, or alteration. No system is perfectly secure, so you should also protect your account credentials and limit access to authorized team members only.

Your Choices And Rights

You can review, update, or correct account and business information through your KRYA workspace or by contacting us.
You can manage device permissions in your mobile operating system settings.
Organizations can manage communication preferences, access controls, shared-link behavior, and certain operational settings within the platform.
Subject to applicable law, you may request access, correction, deletion, or restriction of certain personal information by contacting us.

Children's Privacy

KRYA is built for business and professional use and is not directed to children. We do not knowingly collect personal information directly from children for consumer use.

Updates And Contact

We may update this Privacy Policy from time to time to reflect product changes, legal requirements, or operational updates. The latest version will always be posted on this page with the updated effective date.

For privacy questions, access requests, or data-related concerns, contact us at support@krya.com.